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Naturally, there are essential training requirements for Retail Sales & Service Associates too! They need to receive information on 17 topics right from the start and we've listed those topics below.

Of course, retailers can ask their Sales Associates, Cashiers and Floor Associates to do the job without the appropriate training. Incredibly, many of them do just that. We’re pretty sure you’ve witnessed the results of that in a retail store at some point.

Just because they can doesn't mean they should; just because it's possible for an Associate to try and do the job without proper training, doesn't mean it's reasonable to expect them to, especially when you're asking them to deliver results. And it's never the prudent thing to do because the results will never be as good as they could be.

Employers, employees and customers alike all pay the price when Associates are sent out, onto the sales floor, and expected to perform their duties without the benefit of retail selling and customer service skills.

DMSRetail is removing all of the barriers to cost effective, results oriented training for new recruits....

Retailers often have difficulty getting all of their people trained due to varied work schedules, hours of operation, turnover, time constraints and wage cost budget constraints as well. High turnover rates cause some retailers to be reluctant to invest in their people. Some have concerns that externally sourced training might not be relevant in their organization. We assure you, in DMSRetail's case, it is. Read on to find out how we can be so sure of that.

People working in most industries receive training because it's an absolute must. Take for instance, Information Technology professionals - they wouldn't be able to run software, look into hardware issues or help those of us who are technologically challenged if they weren't properly trained on just how to do it.

Automobile mechanics wouldn't be able to fix vehicles and airline pilots wouldn't be able to get an aircraft off the ground without proper training.

Training is Essential in any field.

Retail Selling Skills & Customer Service Fundamentals

Whatever the case may be, with this YourTime Study Course, those difficulties and considerations are a thing of the past. Training can take place anytime, anywhere... and it's very affordable.

You don't have to send your Associates anywhere, or pay for things normally associated with training such as transportation, accommodation, meal expenses and extra wages to cover them while they're away.

All the trainee needs is a computer to watch and hear the presentation, on DVD, and the Retail Selling Skills & Customer Service Fundamentals Guide & Workbook. The training and studying can progress at a convenient pace and fast.

Let's look at exactly what you get with DMSRetail's...

Retail Selling Skills & Customer Service Fundamentals YourTime Study Course:

 A 3 DVD Set to watch and listen to wherever you choose and whenever it's convenient.

 A Study Guide and Workbook to make notes and answer questions put forward during the presentation.

 The Sales and Customer Service Associate's Framework for Success - A blueprint for your success.

 Retail Customer Service Fundamentals - 2nd Edition Success Guide

And there's a Special bonus included in it...Retailer's Guide to Emotional Hot Buttons on DVD - one of our best selling guides to help Associates understand how and why people 'buy with emotion and justify with logic'. You will increase sales, with this alone, just by getting this information into the hands of your employees!

Here are the 17 topics covered in this YourTime Study Course...

Absolutely everything your Associates need to know to get them fully engaged as enthusiastic partners - and just the right amount of information - to ensure their success in the organization - is included in this YourTime Study Course. We provide the solid foundation on which to build more and more skills to benefit both the employee and the employer and, ultimately, your customer.

You know your people need to know all of this stuff and now you have the perfect way to get them what they need without any time investment on your part...

Just hand over this YourTime Study Course and let DMSRetail take care of the rest.

There’s something very important you need to know at this point. Remember, above, we assured you that the training in this study course would be relevant in your organization? That’s because we completely understand that you have your own unique way of doing things. That’s why the workbook that comes with this study course includes a “Questions for your Manager” section on every topic. Throughout the course, we ensure that the student knows that they need to check with their Manager for guidance on issues.

And that’s how this course becomes uniquely yours!

The course was developed by several strong and successful retailers so it definitely provides great information and direction and an employee would do very well with what they learn from the course alone. But the employees work for you…so we coach them, throughout the course, to come to you with their questions on how certain things work in your stores, and their ideas. If you don’t have time to deal with any questions that arise…you can delegate one of your well-seasoned, top performing employees to handle them. That’s a win/win for sure!

We let them know that you may, and probably do, have more to say on issues and that it’s their responsibility to get all of the information and learning that they can in order to do a better job for you and the company and to add to their own skill set.

The benefit here, is that we are planting the seeds for growth and success within your organization. We provide the rock solid foundation with the Retail Selling Skills & Customer Service Fundamentals YourTime Study Course and you build on that when and where it suits you.

It’s a very effective way of managing your business.

DMSRetail will get your people moving in the right direction...fast. Order your copy of the Retail Selling Skills & Customer Service Fundamentals YourTime Study Course today.

Our guarantee to you.... we know you’re going to be super satisfied with the difference this YourTime Study Course will make in your business, but, if not, you can ask for a refund. Yes, we’ll give you your money back if you're not convinced of the value of this product.

Let's recap what you get:

Retail Selling Skills & Customer Service Fundamentals YourTime Study Course

3 DVD Set

Working Materials:

 A Study Guide and Workbook to make notes and answer questions put forward during the presentation.

 The Sales and Customer Service Associate's Framework for Success - a blueprint for success.

 Retail Customer Service Fundamentals - 2nd Edition - Success Guide

Includes a Special Bonus:

 Retailer's Guide to Emotional Hot Buttons


Risk Free: You get to try the Retail Selling Skills & Customer Service Fundamentals YourTime Study Course. If you don’t think this course has paid for itself several times over, just ask for a refund.








Order Your Copy Now!

Retail Selling Skills & Customer Service Fundamentals

YourTime Study Course

Option 1 - Physical Product

(DVD's and the Workbook shipped)

Only $197 (+ $19.95 S&H)






Option 2 - Digital Product

(Files are sent to Your Inbox)

Only $97



Option 3

Physical and Digital Combo

Only $247 (+ $19.95 S&H)